Microsoft have announced that, as of July 2018, their staff will no longer entertain questions about a big chunk of their depreciated products.
Windows 7, Windows 8, Windows 8.1, Internet Explorer 10, Office 2010, Office 2013, Microsoft Security Essentials, Band, and Zune are all on the chopping block. And let me be one of the contrarian voices in the crowd: Thank the gods. Both home and business users alike have a tendency to hold on to the products they're used to for years and years after they've been supplanted by newer versions, just for the sake of convenience. But let's be realistic, these pieces of software are old, slow, and receiving limited security updates. People just need to let them die.
The argument that enough time hasn't been given for users to upgrade is preposterous; Windows 10 was free through one route or another for over a year after release. In fact, if your machine has an embedded key for Windows 8 or 8.1, you still can! Office might seem a bit more complicated, but given that the app-versions of Word, Excel, Powerpoint and OneNote are completely free, and significantly more feature rich than Office 2010 and 2013, there's no justification not to upgrade. And of course, once you upgrade your OS, Security Essentials and Internet Explorer 10 are no longer needed.
With the exception of Band and Zune (whose forums are locked in their entirety), there's nothing stopping users answering other users' questions for the time being, but to be clear, Microsoft simply can't be doing with propping up these fossils any longer!